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Shipping & Returns

Returns Policy

You may return most new power balance products within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return the  , simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your replacement once we've received and processed the returned item.

Shipping

We can ship our power balance products to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

For any customer from any coner of the world, we provide free shipping!

The default shipping method is Hongkong register air mail, and it's free. The delivery time always take 7-15 working days,but if you want to ship by EMS,DHL,UPS or other express post, please contact us first to caculate the postage for you.